FAQ

Questions, answered.

Straight answers about what we do, what it costs, and how it works. Don't see yours? Ask it in the box below.

General

What does StreamTec do?

Four things for small businesses. We build and host websites, help you show up on Google and in AI answers (SEO and AEO), automate repetitive office work, and automate the bookwork your staff does by hand. You can use one of them or all four.

What if I'm not sure what I need?

That's normal. Pick “I'd like to explore my options” on the request form, or book a 15-minute call. We'll look at where your time goes and tell you which of our services, if any, would actually help.

What kinds of businesses do you work with?

Small businesses of every kind: contractors, shops, clinics, salons, restaurants, and offices. If you have a website that needs work, paperwork that eats your evenings, or bookwork that eats someone's week, we're probably a good fit.

Where are you located? Do you work with businesses outside Minnesota?

We're based in Minnesota and work with businesses around the Twin Cities and western Wisconsin, plus anywhere in the US remotely. Most of the work happens over email, phone, and video calls, so distance usually isn't a problem.

Who does the work?

Joe Kelly, the founder. The same person takes your first call, does the work, and answers your emails. There are no account managers or ticket queues.

Websites & hosting

How long does a new website take?

It depends on the size of the site and how quickly we get your photos and details. You'll get a timeline in writing before we start, and we'll tell you up front if anything will push it out.

Can you redo the website I already have?

Yes. We keep what's working on your current site, like your content, your photos, and the pages people already find, and rebuild the rest so it's faster and easier to use on a phone.

Do I own my website?

Yes. Once the build is paid for in full, the site is yours, and your domain stays in your name. If you ever leave, it comes with you.

What does hosting include?

We keep the site online and secure, and we make the small edits you send us by email, like a new phone number, updated hours, or a new service. Bigger changes get quoted before we start.

Can you add a chatbot to my website?

We can if you want one. It isn't something we push, because most small business sites do better with a clear phone number and a simple form. If you think a chatbot would help your customers, ask and we'll talk through whether it's worth it.

SEO & AEO

What's the difference between SEO and AEO?

SEO is showing up in Google search and on Maps. AEO, or answer engine optimization, is showing up in the answers AI tools give, like ChatGPT and Google's AI Overviews, when someone asks who to call. The work overlaps a lot: clear pages, accurate listings, and good structured data help with both.

Can you guarantee first-page rankings?

No, and be careful with anyone who does. Nobody controls Google's results. What we can promise is the work itself: a site built the right way, accurate listings, and a clear picture of what we worked on and what moved.

Do you manage Google Business Profiles?

Yes. We make sure your profile is accurate and matches your website, with the right categories, hours, services, and photos, since that's a big part of showing up on Maps.

Automation

What kind of work can you automate?

Repetitive office tasks that follow the same steps every time: retyping invoices, pulling data out of supplier PDFs, filling out warranty registrations, and moving information between your CRM, accounting software, and supplier portals. If you do it the same way every week, it's worth a look.

What's the free automation audit?

You tell us what eats your week, and we send back a plain-English map of which tasks we can automate, what it would take, and what it would cost. It's yours to keep whether you hire us or not.

How do I know an automation won't make mistakes?

Every automation runs in a sandbox against your real documents first. You see the output and check it, and it isn't allowed to submit anything on its own until the output is right.

Do I have to switch the software I use now?

Usually not. We connect the tools you already have, like your CRM, accounting software, and supplier portals, instead of asking you to switch.

Bookkeeping automation

What bookwork can you automate?

The bookkeeping tasks someone in your office does by hand every week or month: entering numbers from invoices, bills, and receipts, filling the same monthly spreadsheets, and pulling reports together from the systems you already use.

Are you a CPA? Do you do taxes?

No. StreamTec isn't a CPA firm, and we don't prepare tax returns or give tax advice. We automate the bookwork so your staff, and your accountant, start from clean, current numbers.

Pricing & contracts

How much does it cost?

It depends on the business, so every service is a custom quote. You get the full price in writing before any work starts or any charge is made. The automation audit is free.

Is there a long-term contract?

Services are month-to-month, and you can cancel with 30 days' written notice. Website hosting has a six-month minimum. The exact terms are in your agreement, and you see them before you sign.

How do I get started?

Send a free audit request from the home page, or book a 15-minute call. We'll talk through what you need, and you'll get a written proposal with the price before anything starts.

● Still have a question?

Ask Joe directly.

Email is the fastest way to reach us, or book a 15-minute call and talk it through.